Privacy Policy

Privacy Policy for www.durkans.co.uk

Effective Date: 2024-10-07

1. Introduction

Durkan & Sons Ltd (“we,” “us,” or “our”) is committed to protecting the privacy of our website users. This privacy policy explains how we collect, use, disclose, and protect your personal information when you visit and interact with our website, www.durkans.co.uk (the “Website”).  

2. Compliance with Laws

We comply with the UK General Data Protection Regulation (UK GDPR) and all applicable UK data protection laws.

3. Information We Collect

We may collect the following types of information:

• Personal information: This includes information that can identify you, such as your name, email address, postal address, and telephone number. We collect this information when you voluntarily provide it to us, such as when you contact us through the Website or subscribe to our newsletter.  
• Non-personal information: This includes information that cannot be used to identify you, such as your IP address, browser type, operating system, and website usage data. We collect this information through cookies and other tracking technologies.  

4. How We Use Your Information

We use your information for the following purposes:

• To provide and improve the Website: We use your information to operate and improve the Website, personalize your experience, and analyze website usage.
• To communicate with you: We may use your information to respond to your inquiries, provide you with customer support, and send you newsletters or other marketing communications if you have opted in to receive them.
• To fulfill your requests: We may use your information to process your orders, provide you with requested services, and manage your account.
• To comply with legal obligations: We may use your information to comply with applicable laws and regulations.

5. Lawful Basis for Processing

We process your personal information on the following lawful bases:

• Consent: We rely on your consent to send you marketing communications and process your data for other purposes where we have explicitly asked for your consent.
• Contract: We process your information to fulfill our contractual obligations when you purchase products or services from us.
• Legitimate interests: We process your information for our legitimate interests, such as to improve the Website, prevent fraud, and protect our legal rights, provided that these interests do not override your fundamental rights and freedoms.

6. Cookies

We use cookies on the Website to enhance your user experience and analyze website traffic. Cookies are small text files that are placed on your device when you visit a website. You can control the use of cookies through your browser settings.  

Types of Cookies We Use:

• Essential cookies: These cookies are necessary for the Website to function properly.
• Analytical cookies: These cookies help us analyze website traffic and understand how users interact with the Website. We use Google Analytics for this purpose. Google Analytics collects information anonymously and does not collect personal information. You can find more information about Google’s privacy policy here: http://www.google.com/privacy.html  
• Marketing cookies: These cookies are used to track your online activity and deliver personalized advertisements. We may use third-party advertising cookies on the Website.

7. Third-Party Links

The Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of these third-party websites before providing any personal information.  

8. Social Media

We may use social media platforms to interact with our users. Any information you provide to us through social media platforms is subject to the privacy policies of those platforms. We encourage you to review the privacy policies of these social media platforms before sharing any personal information.

9. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.  

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.  

11. Your Data Protection Rights

You have the following data protection rights:

• Right of access: You have the right to request access to your personal information.
• Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal information.  
• Right to erasure: You have the right to request that we delete your personal information in certain circumstances.  
• Right to restriction of processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.  
• Right to data portability: You have the right to request that we transfer your personal information to another organization in certain circumstances.  
• Right to object: You have the right to object to the processing of your personal information in certain circumstances.  

You can exercise your data protection rights by contacting us using the contact details below.  

12. Contact Us

If you have any questions about this privacy policy or our data protection practices, please contact us at:

Call: 01132528044
Email: [email protected]

13. Updates to this Privacy Policy

We may update this privacy policy from time to time. We will post any changes on the Website and notify you as required by law.

This revised privacy policy is more comprehensive and addresses the key areas necessary for compliance with the UK GDPR. However, it is always best to have a legal professional review your privacy policy to ensure it is fully compliant with all applicable laws and regulations.